FAQs

Do I have to set up an account to order?

Yes, you will be required to set up an account to place an order. We do not accept guest checkouts at the moment.

Is my personal information kept private?

Please be assured that all personal information are kept private and confidential. We will not share or distribute your information to any third parties (with exception to delivery carriers).

Where do you ship to?

We only ship within Singapore.

What payment methods do you accept?

We accept online payments through Visa, Mastercard, American Express and Paypal. All payments are processed through Paypal.

Can I cancel or change my order?

Unfortunately we are unable to cancel or change an order after it has been placed.

Can I return or exchange my order?

Kindly refer to our Return & Exchange Policy for more details.

My order was damaged upon arrival, what should I do?

Please contact our Customer Care Team immediately and provide us with your order number and photos of the damaged product(s).

I received the incorrect order, what should I do?

We apologise for the inconvenience. Please contact our Customer Care Team immediately and provide us with your order number and photos of your parcel.

Promotional Codes

In order to enjoy a discount, the promo code must be entered in the discount box at our website's checkout page before you confirm the order. Discounts cannot be applied to the order once payment has been confirmed.

Are your products authentic?

Glamour Salon System is the authorized exclusive distributor in Singapore for all the brands available on our website, therefore all products are directly imported from the brands’ principal countries. Please rest assured that our products are authentic.

Are your products available on 3rd party websites/sellers?

All products distributed by Glamour Salon System can only be purchased through our official website and selected professional hair salons. We do not sell any products through other online platforms such as Lazada/Shopee etc. We highly discourage purchasing products from unknown sellers and we do not guarantee the authenticity of the products sold via these platforms.